Operations Team Supervisor

2 weeks ago


Livingston, New Jersey, United States Purosystems Full time

Company Overview:

Purosystems, a prominent name in emergency property restoration, is dedicated to assisting individuals and businesses in overcoming the challenging impacts of water, fire, mold, biohazard, and other damaging conditions.

We foster a culture rooted in 'servant leadership' and strive to cultivate an environment where our team members can flourish both professionally and personally through dedicated service to our clients, communities, and one another.


Position Summary:
Embracing a 'Unified Team' approach, oversee and execute projects in accordance with Purosystems protocols as outlined in work orders. Respond promptly to service requests as necessary.

Establish and maintain effective job workflows, coordinate job requirements, complete necessary documentation, supervise production tasks, and monitor assigned projects from initiation to completion.

Adhere to and enforce all safety regulations on-site. Ensure all assigned projects meet customer expectations. Engage in sales and marketing initiatives, including upselling and conducting security assessments. Build and maintain relationships with commercial, insurance, and residential clients. Ensure timely and accurate completion of job documentation. Maintain production costs within established parameters. Facilitate upselling opportunities for clients. Ensure timely communication with the Project Manager, Operations Manager, General Manager, or Owner, as appropriate, and with clients.

Our Operations Team Supervisors take pride in exceeding customer expectations during their most challenging times by delivering exceptional service that distinguishes us from competitors in the industry.


Key Responsibilities:
- Manage Customer Satisfaction and uphold brand representation
- Execute all facets of the production processes effectively
- Pursue ongoing development of production skills and expertise
- Manage financial assets and equipment responsibly
- Adhere to uniform and policy guidelines consistent with the Brand Identity Guide
- Maintain a clean and organized job site
- Provide coaching and training to production staff technicians
- Conduct preventative maintenance on vehicles and equipment, and oversee facility upkeep
- Ensure clear communication with office personnel, direct supervisors, and fellow technicians

Qualifications:
- Commitment to continuous learning and growth, with the ability to lead and mentor teammates
- Strong attention to detail in organization, cleanliness, and care for facilities, assets, and equipment
- Proficiency in record-keeping, information documentation, and effective communication
- Awareness and respect for safety protocols, exercising care and caution with teammates and clients
- Strong multitasking abilities and adeptness at meeting deadlines, alongside organizational and leadership skills
- Capability to lift at least 50 lbs. and maintain mobility for extended periods
"We Build Careers" - Steve White, President and COO. With over 300 locations across North America and Canada, Purosystems is at the forefront of emergency property restoration services.

We operate with a 'servant leadership' philosophy and aim to create an environment where our team members can thrive both professionally and personally through service to our clients, communities, and each other.

Culture is paramount to us. We want to ensure that we are the right fit for YOU.
At Purosystems We Offer:
- Flexible Scheduling
- Competitive Compensation
- Paid Training for Career Advancement
- Opportunities to Assist Individuals in Times of Need

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