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Retail Operations Supervisor

2 months ago


Livingston, New Jersey, United States Swarovski Full time

Location: United Kingdom

Employment Type: Full-time

Position Overview: At Swarovski, where creativity meets elegance, our Retail Operations Supervisors are the champions of our brand, delivering exceptional service and a memorable experience for our clientele.

We are on the lookout for a dynamic Retail Operations Supervisor who can inspire and lead a passionate team, ensuring that our customers receive the finest in luxury retail.

Key Responsibilities:

  • Deliver outstanding customer service and create lasting impressions.
  • Develop and maintain a loyal customer base through exceptional relationship management.
  • Lead by example, demonstrating enthusiasm and a commitment to excellence.
  • Assist in the recruitment process and provide coaching to enhance team performance.
  • Support the execution of sales strategies and objectives.
  • Facilitate the training and onboarding of new team members.

Candidate Profile: We seek an experienced Retail Operations Supervisor who possesses:

  • A minimum of 12 years in a diverse retail environment.
  • A strong interest or background in luxury fashion, cosmetics, or lifestyle brands.
  • Proven leadership and mentoring abilities.
  • Digital skills and a proactive approach to learning.
  • A personable demeanor that fosters trust and rapport.

What We Offer: You can look forward to a variety of benefits, including:

  • A monthly performance bonus.
  • Generous employee discount from day one.
  • Enhanced vacation entitlement.
  • Access to our Employee Assistance Programme for well-being support.
  • Exclusive discounts through our online benefits platform.

About Swarovski: Since 1895, Swarovski has been a leader in creating exquisite crystal products that embody quality and craftsmanship. With a global presence, we design and manufacture a range of luxury items, including jewelry and home decor.

Swarovski is committed to fostering an inclusive workplace where every individual is valued and heard. Join us in our mission to inspire creativity and celebrate individuality.