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IT Operations Solutions Specialist

2 months ago

Oak Brook, Illinois, United States Portillo's Full time

The Operations Technology Specialist plays a pivotal role in collaborating with essential stakeholders from the Operations Team to design, evaluate, and deploy technological solutions aimed at minimizing friction, streamlining operational workflows, and digitizing administrative and restaurant control functions. This position is vital for boosting efficiency and ensuring smooth technology integration within our fast casual dining establishment.

KEY RESPONSIBILITIES

Empower our Mission to create lasting memories through exceptional food and experiences:

Collaboration: Foster a supportive environment where teamwork thrives, and we step up to assist one another.

  • Engage closely with Operational Stakeholders to brainstorm and evaluate viable opportunities for enhancing the guest experience through technology.
  • Develop and present compelling presentations to senior management and other stakeholders, showcasing strategies, testing outcomes, and implementation results.

Excellence: We are dedicated to continuous improvement, driven by our commitment to Quality, Service, Attitude, and Cleanliness.

  • Regularly identify opportunities to improve operational efficiency through technological advancements.
  • Collaborate with operational teams to ensure technology initiatives align with business objectives.
  • Stay informed about emerging technologies and trends pertinent to the restaurant sector.
  • Utilize a comprehensive understanding of restaurant operations to pinpoint and tackle unique challenges in a fast casual dining context.

Urgency: We act with passion and precision, while maintaining a keen eye for detail.

  • Oversee pilot testing and comprehensive implementation of new technologies.
  • Execute cross-functional project plans, ensuring timely and successful project initiation and completion.

Engagement: We create memorable experiences for our guests, connect authentically, and foster a positive atmosphere.

  • Maintain enthusiasm for the latest technological trends and explore their applications within the restaurant industry.
  • Champion the adoption of innovative technologies that can enhance operational processes.
  • Investigate technologies that benefit both guests and crew members, enhancing the overall experience and operational productivity.
  • Stay updated on emerging technologies and trends relevant to the restaurant industry.
  • Leverage this knowledge to implement effective technology solutions.

ORGANIZATIONAL RELATIONSHIPS

Collaborate with Operational stakeholders to identify technological needs and opportunities for enhancement. This includes senior-level operations management and Operations Services team members.

QUALIFICATIONS

Educational Background/Certifications

B.S. or B.A. degree

Experience, Skills, Knowledge, and Abilities

  • Demonstrated success in identifying opportunities, collaborating with operational teams, and implementing technologies that enhance operational efficiency. Proven ability to investigate and develop technologies that improve guest experiences and operational productivity.
  • Capability to manage pilot testing and broad implementation efforts, including cross-functional project planning and initiation. Hold self and others accountable to project timelines and deadlines.
  • Ability to work with Operations Management to ideate, assess, and create practical opportunities to enhance the guest experience through technology implementation.
  • In-depth knowledge of POS and payment processing systems, restaurant management applications (e.g., COGs and labor management), and other digital tools. Familiarity with guest-facing digital applications (branded website and app ordering platforms, third-party delivery systems, etc.) is advantageous.
  • Awareness of competitive business practices that are considered best in class or emerging relative to guest-facing or crew member-facing technologies.
  • Strong understanding of restaurant operations and the unique challenges faced in a fast casual dining environment.
  • Passion for the latest technology trends and their application in the restaurant industry.
  • Ability to build relationships and communicate effectively while collaborating with cross-functional teams. Skill in creating impactful presentations that clearly convey strategies, testing, and implementation results to various stakeholders.
  • Innovative thinker with the capacity to utilize critical thinking to propose creative solutions to operational challenges.

Travel Requirements

  • 15 to 20% travel, to engage with Field Team and restaurant staff, analyze competitor practices, support pilot and test activities, as well as broad implementations.
  • Hybrid schedule with up to 3 days in the Restaurant Support Center.

Disclaimers

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties, and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.