Technical Account Manager

4 days ago

Springfield, Illinois, United States Red Hat Full time
About The Job

Red Hat's FSI team is seeking an experienced engineer to partner with a financial services customer and provide architectural guidance for the Red Hat Ansible Automation Platform.

Key Responsibilities

  • Act as a liaison between the customer, Red Hat, and other organizations
  • Facilitate communication, coordination, and collaboration across teams
  • Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
  • Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
  • Specialize in Ansible Automation Platform, providing expertise on its implementation and use
  • Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
  • Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
  • Investigate and respond to support requests via various channels
  • Provide strategic advice and guidance on current and future Red Hat products and solutions
  • Manage customer cases, maintaining clear and concise documentation
  • Collaborate with engineering, R&D, product management, and technical support teams
  • Create and maintain technical documentation for issue resolution and knowledge sharing
  • Manage and grow customer relationships through attentive, relationship-based support
  • Visit customer sites as needed and ensure exceptional service experience

What You Will Bring

  • Prior customer experience in a technical support, software development or engineering, or quality assurance organization
  • Experience with Ansible Automation Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles
  • Experience with configuration management, application deployment, and infrastructure orchestration technologies
  • Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
  • Outstanding verbal and written communication skills
  • Ability to convey complex information to customers clearly and concisely
  • Ability to manage multiple issues and projects
  • Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more

Note:
These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

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