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Technical Account Manager

1 month ago

Springfield, Illinois, United States Red Hat Full time
About the Job

Red Hat is seeking an experienced Technical Account Manager to join our FSI team in the Central or Eastern United States. As a key member of our team, you will partner closely with a financial services customer to provide architectural guidance and implementation advice for the Red Hat Ansible Automation Platform.

Key Responsibilities
  • Act as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
  • Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
  • Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments.
  • Specialize in Ansible Automation Platform, providing expertise on its implementation and use.
  • Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams.
  • Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage.
  • Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
  • Provide strategic advice and guidance on current and future Red Hat products and solutions.
  • Manage customer cases, maintaining clear and concise documentation.
  • Collaborate with engineering, R&D, product management, and technical support teams.
  • Create and maintain technical documentation for issue resolution and knowledge sharing.
  • Manage and grow customer relationships through attentive, relationship-based support.
  • Visit customer sites as needed and ensure exceptional service experience.
Requirements
  • Prior customer experience in a technical support, software development or engineering, or quality assurance organization.
  • Experience with Ansible Automation Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles.
  • Experience with configuration management, application deployment, and infrastructure orchestration technologies.
  • Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support.
  • Outstanding verbal and written communication skills.
  • Ability to convey complex information to customers clearly and concisely.
  • Ability to manage multiple issues and projects.
  • Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage).
Preferred Qualifications
  • Experience with container technologies such as Docker, Podman, and Kubernetes.
  • Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative.
  • Experience working in automation environments.
  • Software engineering background; experience with RPM-based Linux technologies.
  • Experience deploying applications in cloud environments.
  • Experience developing containerized applications.
  • Familiarity with source code management tools like Git or SVN.
  • Prior experience in a technical leadership or mentorship role.
About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We are a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
  • Comprehensive medical, dental, and vision coverage.
  • Flexible Spending Account - healthcare and dependent care.
  • Health Savings Account - high deductible medical plan.
  • Retirement 401(k) with employer match.
  • Paid time off and holidays.
  • Paid parental leave plans for all new parents.
  • Leave benefits including disability, paid family medical leave, and paid military leave.
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more.