Patient Services Coordinator

1 week ago


Hammond, Indiana, United States Patient Plus Urgent Care Full time
Job Overview

Position Summary:

The key responsibilities for this role encompass, but are not limited to:

· Welcome patients and visitors entering the facility with a warm greeting.

· Uphold the values and mission of Patient Plus Urgent Care in all interactions.

· Manage patient registration and check-in processes efficiently.

· Confirm insurance details and ensure accurate payment collection.

· Maintain accurate financial records, including cash registers and daily receipts.

· Handle incoming calls, providing assistance or directing inquiries to the appropriate personnel.

· Aid new patients with necessary documentation and keep them informed about their wait times.

· Oversee patient flow, ensuring timely room assignments as required.

· Ensure front office supplies are adequately stocked and that equipment is functioning properly.

· Maintain confidentiality of patient information at all times.

· Treat every patient with the utmost respect and professionalism.

· Monitor cleanliness and safety in the waiting area, restrooms, and children's play area.

· Carry out additional tasks as assigned.

Qualifications:

· High School Diploma or equivalent.

· Minimum of 1 year experience in a customer service role.

· Proficient in Microsoft Office Suite.

· Strong communication and interpersonal skills.

· Excellent time management and organizational abilities.

· Keen attention to detail.



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