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Guest Experience Coordinator

2 months ago


Hammond, Indiana, United States Holiday Inn Express & Suites Chicago South-Lansing Full time
Job Summary

As a Front Desk Agent at Holiday Inn Express & Suites Chicago South-Lansing, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth stay. Your primary responsibility will be to register guests, assign rooms, and accommodate special requests, while maintaining a high level of professionalism and courtesy.

Key Responsibilities
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Process guest check-ins and check-outs, handling monetary transactions and ensuring a seamless experience.
  • Coordinate room status updates with the housekeeping department, notifying them of check-outs, late check-outs, early check-ins, and special requests.
  • Use persuasive selling techniques to promote hotel services and rooms.
  • Stay informed about daily activities and meetings taking place in the hotel.
  • Report any unusual occurrences or requests to your manager.
  • Manage and resolve guest complaints in a professional and courteous manner.
  • Maintain a high level of professional appearance and demeanor.
  • Communicate effectively with colleagues and department heads.
  • Ensure a neat and orderly workspace.
Requirements
  • High school diploma or equivalent.
  • Previous hotel-related experience preferred.
  • Excellent interpersonal skills and a warm demeanor.
  • Ability to communicate with the public, hotel staff, and management in a professional manner.
  • Knowledge of surrounding areas and local events.
  • Ability to understand and adhere to proper payment methods.
  • Able to properly secure guest information.
  • Ability to learn safety, emergency, and accident prevention policies and procedures.
  • Skilled in the use of front office equipment.
  • Knowledge of proper telephone etiquette.
  • Ability to work a flexible schedule, including weekends, holidays, and overnight shifts.