Account Relations Specialist

1 week ago

Santa Ana, California, United States Veros Credit Full time
About Us

Veros Credit is a leading provider of vehicle financing solutions, dedicated to making vehicle ownership accessible to everyone. Our extensive network of independent and franchise dealers enables us to help countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We prioritize our employees, creating a welcoming and fun work environment that offers limitless opportunities for growth and advancement. Enjoy company events, free meals quarterly, holiday activities, and more. Collaborate with friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas.

We take pride in our sense of community, which makes us excited to come to work every day.

Benefits
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Flexible Spending Accounts (FSA)
  • Accident, Hospital, Indemnity Insurance
  • Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • 401(k) Plan
  • Employee Stock Ownership Plan (ESOP)
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)
  • Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
  • Referral Bonus
  • Quarterly lunches
  • Daily fresh fruit
  • Office Starbucks Coffee/Latte/Espresso Machine
About The Position

The Account Relations Specialist will be responsible for managing and servicing past due accounts originated by our strategic dealership partners.

Essential Responsibilities:
  • Communicate, maintain, and provide service to our business relationships with Strategic Dealers, our Executive Branch department, and customers.
  • Research and work closely with Dealerships, Customers, and other internal departments to investigate and remedy special loan statuses.
  • Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
  • Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
  • Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
  • Accurately and professionally document account information and collection activities.
  • Locate customers through the use of databases and references (Skip Trace).
  • Act as a service provider for internal and external customers regarding strategic dealer loans.
  • Evaluate strategic customer concerns and/or request to determine the best solution and tactfully educate the customer on any required course(s) of action.
  • Build effective working relationships with customers, dealers, and other supporting departments to facilitate interdepartmental coordination and communication.
  • Accept and schedule payments for customers in accordance with department guidelines.
  • Prepare and submit payment deferment and due date change correspondence.
  • Provide general administrative and clerical support including mailing, scanning, faxing, and copying.
Essential Requirements:
  • 5+ years of progressive experience in the auto lending, collections, or consumer lending industry with a strong track record.
  • Strong leadership skills such as communication, critical thinking, problem solving, planning, organizing, decision making, and strong attention to detail.
  • Ability to read, interpret, and apply federal, state, and local collections regulations.
  • Ability to interact with customers in a professional, tactful, and sensitive manner.
  • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
  • Ability to interact with others in a professional, tactful, and sensitive manner.
  • Ability to thrive in a fast-paced work environment and to work independently as well as part of a team.
  • Bilingual English/Spanish is preferred.
  • Available to work a flexible work schedule and some Saturdays.
  • High School Diploma or GED or equivalent work experience.
Salary:

$26.50/hour + Bonus

Veros Credit, LLC is an equal opportunity employer.

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