Debt Collector Specialist

3 weeks ago

Santa Ana, California, United States Moore Law Group Full time

Job Title: Debt Collector Specialist

Job Summary:

We are seeking a highly skilled Debt Collector Specialist to join our team at the Moore Law Group. As a Debt Collector Specialist, you will be responsible for effectively engaging consumers in communications to reach a meaningful solution for consumers to pay amounts due while providing a positive customer service experience.

Key Responsibilities:

  • Maintain a high level of customer service and professionalism with consumers, clients, and employees.
  • Strive to maintain the highest level of customer satisfaction for the clients for each collection call.
  • Conduct follow-up calls to ensure payments are made per agreements.
  • Accurately document account specifics to ensure factual data is tied to each specific account on each collection call.
  • Comply with all client specifics in connection with each collection call.
  • Take personal responsibilities to comply with all state and federal laws and regulations and all client and company policies and procedures.
  • Perform other duties as needed to ensure maximum collection efforts are made for the client.
  • Must adhere to all regulatory requirements set within the collection industry.
  • Effectively communicates with consumers, attorneys, and other parties to resolve debts.
  • Take direct payments via check-by-phone.
  • Determines appropriate method on collecting accounting when direct payment efforts are exhausted.
  • Develop and maintain professionalism with all clients, management, and fellow co-workers.
  • Treat all consumers, clients, and employees in the organization with professionalism, respect, dignity, as well as compassion and empathy.

Requirements:

  • High School Diploma or equivalent required.
  • 1-2 years of debt settlement collections, law firm experience, or 3 years of sales experience.
  • 3-5 years of collections experience in any industry.
  • Ability to understand the firm's client guidelines and adhere to them.
  • Possess a strong attention to detail.
  • Able to work in a fast-paced environment.
  • Driven to meet or exceed monthly goals.
  • Strong negotiation, communication, and sales skills.
  • Commitment to excellent customer service.
  • Proficiency with database software and MS Office Suite.

Work Environment:

The physical demands described here are representative of those that must be met to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for an office environment. This position involves sitting most of the time. Specific vision abilities required by this job include close vision, depth perception, and color vision in reading a computer monitor. Clear speech is needed to communicate on the telephone.

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