Card Services Specialist

4 weeks ago


Santa Ana, California, United States Orange County's Credit Union Full time
Job Overview

At Orange County's Credit Union, we're seeking a skilled Card Services Specialist to join our team. As a key member of our operations team, you'll be responsible for providing exceptional service to our members and ensuring the smooth operation of our credit, debit, and ATM card programs.

Key Responsibilities:

  • Resolve cardholder issues and disputes in a timely and professional manner.
  • Process new card accounts, lost/stolen reports, balance transfers, and other card-related transactions.
  • Maintain accurate records and process daily reports to ensure compliance with Federal Regulations and Visa/MasterCard guidelines.
  • Collaborate with team members to achieve service level agreements and contribute to revenue growth.

Requirements:

  • At least one year of experience in card services or a related field, or two years of experience in the financial industry.
  • Familiarity with chargebacks, account reconciliation, and back-office processing.
  • Strong communication and problem-solving skills, with the ability to juggle multiple tasks in a fast-paced environment.

What We Offer:

Competitive hourly pay rate, comprehensive benefits, and opportunities for growth and development in a dynamic and supportive work environment.



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