Client Experience Manager

7 days ago


Salt Lake, Utah, United States Nexant, Inc. Full time
About the Role

Nexant, Inc. is seeking a seasoned professional to lead our Client Service Group as a Customer Service Manager. This is a highly visible role that requires excellent communication, planning, and people management skills.

Key Responsibilities
  • Program Management: Oversee the delivery of multiple programs across multiple utilities, ensuring timely and efficient processing of rebate fulfillment and customer service delivery.
  • Queue Management: Ensure that all processing queues meet 1-day processing expectations and customer service queues meet 95% service level expectations.
  • Process Improvement: Identify and implement process improvements to enhance overall service offerings and efficiency.
  • Team Leadership: Lead and develop a high-performing team, including recognition, accountability, and development programs.
  • Technology Enhancement: Ensure that technologies enhance and improve overall service offerings.
  • Collaboration: Partner with cross-functional teams, including Account Management, Reporting, Recruiting, Training, and Continuous Improvement.
  • Professional Development: Support and develop Project Analysts through leadership training, performance management, and professional development.
About Nexant, Inc.

Nexant, Inc. is a leading energy transformation firm focused on impact. We're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges.



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