Senior Client Relationship Manager

2 weeks ago


Salt Lake, Utah, United States PacifiCorp Full time
Principal Accounts Manager
Location: SALT LAKE CITY, UT, US
Company: PacifiCorp
Overview

PacifiCorp is dedicated to fostering a culture that prioritizes customer service excellence, environmental stewardship, and a commitment to diversity, equity, and inclusion.

Core Responsibilities
  • Champion a customer-first approach and strive for exceptional outcomes for clients.
  • Maintain high satisfaction levels among key stakeholders within assigned accounts.
  • Develop and nurture business relationships through effective account management across various sectors, including commercial, industrial, and governmental.
  • Oversee principal accounts by crafting tailored account management strategies and corporate account plans.
  • Offer solutions and insights to address customer inquiries and concerns, positively influencing their future decisions regarding energy services.
  • Leverage project management and leadership skills to effectively communicate and utilize corporate resources.
  • Identify and cultivate relationships with a diverse range of decision-makers within customer organizations.
  • Collaborate with different business units to resolve customer service resource challenges.
  • Engage with civic and economic development organizations to stay informed about community issues and share relevant company information.
Qualifications
  • Bachelor's Degree in Business, Engineering, Finance, Communications, or a related discipline; or equivalent experience.
  • At least five years of experience in account management, community relations, or utility operations.
  • Proven management abilities, including setting objectives, executing policies, and overseeing resource allocation.
  • Exceptional communication and interpersonal skills to foster positive outcomes for clients.
  • Leadership capabilities to influence policy decisions and mobilize resources effectively.
  • Strong skills in managing and motivating teams, with proficiency in both oral and written communication.
  • Familiarity with electric system operations, regulations, tariffs, and the political landscape at various levels.
  • Demonstrated project management and teamwork skills to achieve desired business outcomes.
  • Ability to articulate the company's strategic objectives and policies clearly.
  • Public speaking and presentation expertise.
  • Capacity to work across all organizational levels to influence actions and negotiate effectively.
  • Proficient in MS Word, Excel, and PowerPoint.
Preferred Qualifications

Experience within the energy sector is advantageous.

PacifiCorp is an equal opportunity employer, committed to diversity, equity, and inclusion. All qualified applicants will be considered for employment without regard to any protected status.



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