Coffee Business Leader
7 days ago
At Caffe Vita, we are passionate about serving high-quality coffee drinks and providing exceptional customer service in a clean and organized environment.
- We are seeking an experienced Cafe Manager to join our team, responsible for leading the daily operations of our cafe, ensuring excellent customer service, and maintaining a positive work environment.
Responsibilities:
- Work closely with Marketing and Retail Operations Manager to develop and execute sales-driving strategies.
- Recruit, train, and manage staff to meet or exceed expectations of their job descriptions.
- Maintain a minimum number of weekly bar shifts, determined in collaboration with Retail Operations Manager.
- Achieve sales goals and control costs of sales to meet established budgets.
- Maintain a clean cafe environment.
- Develop and implement on-going preventive maintenance and upkeep schedules.
- Ensure fully stocked and faced merchandise shelves.
- Provide high-quality customer service and products.
- Follow established protocol for submitting orders to Customer Service.
- Maintain full compliance with accounting, financial reporting, and cash deposit procedures.
- Track and report payroll.
- Respond to emails on a daily basis.
- Offer ongoing training and development opportunities to staff.
- Serve as a role model during high-stress or high-volume periods.
- Communicate clear performance objectives to staff.
- Maintain and provide performance feedback for staff.
Qualifications:
- Experience in food and beverage management.
- Advanced knowledge of specialty coffee and tea markets.
- Salesmanship and practical merchandising skills.
- Excellent written and verbal communication skills.
- Diplomacy in managing conflict.
- Goal-oriented with proven ability to meet deadlines.
- Solution-oriented approach to challenges.
- Multi-tasking skills.
- On-the-job flexibility and dependability.
- Ability to interpret and analyze income statements.
Compensation & Benefits:
- $19-$25/hour + Tips ($15-$35 per hour depending on location).
- Full-time employees receive Paid Time Off, medical/dental insurance coverage, 401k, and Sick and Safe Time (varies by State).
- Mentorship and positive work environment.
- Free coffee/tea drinks while on shift.
- Employee discounts on merchandise, whole bean coffee, and food items.
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