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Quality Improvement Manager
2 months ago
This is a full-time position at Burlington Health and Rehabilitation Center in Burlington, VT, where you will play a crucial role in enhancing the customer experience and satisfaction of our residents and their families.
Key Responsibilities:- Develop and implement quality initiatives to improve customer experience and satisfaction.
- Support resident care, center processes, and leadership in establishing guidelines for customer service processes and protocols.
- Provide education and training on customer service, QAPI, and other relevant topics.
- Collaborate with regional and divisional leadership to identify and address customer satisfaction concerns.
- Manage customer satisfaction surveys, data collection, and report availability.
- Bachelor's degree in healthcare administration or a related field.
- Five years of experience in healthcare delivery.
This is an exciting opportunity to join our team and make a meaningful impact on the lives of our residents and their families. If you are passionate about quality improvement and customer satisfaction, we encourage you to apply.
