Technical Support Director

4 weeks ago


Fort Lauderdale, Florida, United States HID Global Full time
Job Title: Technical Support Director

Job Summary:

HID Global is seeking a highly experienced Technical Support Director to lead our global technical support team. The successful candidate will be responsible for setting strategy, organizational structure, processes, knowledge, and cost/efficiency targets to achieve a market-leading support experience and satisfaction for our customers.

Key Responsibilities:

  • Lead a global technical support team to deliver exceptional customer service and support
  • Develop and implement technical support strategies to meet business objectives
  • Collaborate with cross-functional teams to ensure alignment with local, regional, and global strategies
  • Drive a culture of absolute commitment to the customer experience across all aspects of HID Global
  • Manage multiple projects concurrently and prioritize tasks effectively

Requirements:

  • Minimum 5 years of experience in technical service and product support, preferably in the physical access control environment
  • Proven track record of leading global technical support teams and driving strategic growth or efficiency initiatives
  • Excellent project/program management skills and attention to detail
  • Critical thinking and problem-solving skills
  • Strong communication and collaboration skills

About HID Global:

HID Global is a leading provider of access control and identity verification solutions. We empower our people to build their career around their aspirations and our ambitions, supporting them with regular feedback, training, and development opportunities.

Why Join Us:

At HID Global, we value diversity, inclusion, and employee well-being. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


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