Technical Support Specialist

2 weeks ago


Fort Lauderdale, Florida, United States Insight Global Full time
Job Title: Tier 1 Support Analyst

We are seeking a highly skilled and motivated Tier 1 Support Analyst to join our team at Insight Global. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our internal employees.

Key Responsibilities:

  • Respond to technical questions and issues from internal employees via phone and email
  • Manage workload efficiently to ensure timely resolution of issues
  • Collaborate with IT and operations staff to resolve complex technical issues
  • Use ticketing systems to track and resolve issues
  • Participate in on-call rotation to provide support during off-hours

Requirements:

  • Experience with ticketing systems and Active Directory
  • Bachelor's degree in a related field
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Go-getter mentality and eagerness to learn and grow with the team

About Insight Global:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.

We are committed to providing a safe and respectful work environment for all employees. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

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  • Experience with a ticketing system
  • Knowledge of Active Directory
  • Bachelor's degree
  • Go getter mentality, eagerness to learn and grow with the team
  • Technical competency either a degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role
  • Ability to work in a fast paced environment
  • Excellent communication and good customer service personality


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