Technical Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated Tier 1 Support Analyst to join our team at Insight Global. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our internal employees.
Key Responsibilities:
- Respond to technical questions and issues from internal employees via phone and email
- Manage workload efficiently to ensure timely resolution of issues
- Collaborate with IT and operations staff to resolve complex technical issues
- Use ticketing systems to track and resolve issues
- Participate in on-call rotation to provide support during off-hours
Requirements:
- Experience with ticketing systems and Active Directory
- Bachelor's degree in a related field
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Go-getter mentality and eagerness to learn and grow with the team
About Insight Global:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
We are committed to providing a safe and respectful work environment for all employees. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
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- Experience with a ticketing system
- Knowledge of Active Directory
- Bachelor's degree
- Go getter mentality, eagerness to learn and grow with the team
- Technical competency either a degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role
- Ability to work in a fast paced environment
- Excellent communication and good customer service personality
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