IT Operations Analyst

2 weeks ago


Fort Lauderdale, Florida, United States Seminole Hard Rock Support Services Full time
Job Title: IT Operations Analyst I

Seminole Hard Rock Support Services is seeking a highly skilled IT Operations Analyst I to join our team. As a key member of our IT team, you will be responsible for providing technical support and troubleshooting services to our customers.

Responsibilities:
  • Provide level I / II support and achieve a first call resolution rate greater than or equal to 70%.
  • Log and dispatch incidents and support requests.
  • Monitor and process tickets from the ticketing system and e-mail queue.
  • Communicate status of requests to customers, as needed.
  • Escalate incidents to senior technicians and management as required.
Requirements:
  • A minimum of two years of experience in the IT industry required with experience in the technology field for hotels or gaming resorts preferred.
  • Must be available to work different shifts that will include nights and weekends.
  • Two or more years of professional experience in pc/server/network architecture and operations.
  • Proficient in the support of Windows7 and Windows 10 operating systems.
  • Proficient in the support of Office 2016 and Office 365.
  • Two or more years of professional experience with Gaming systems, POS, Hotel PMS, ERP and audio video systems.
  • A bachelors degree in computer science, or equivalent related technical experience preferred.
  • A+, N+ or MCP certifications preferred.
  • ITIL certified preferred.

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