Powersports Service Operations Manager
1 week ago
The Service Operations Manager will oversee a dynamic service center within the powersports sector.
Key Responsibilities:
- Recruit, train, and supervise service personnel.
- Act as the primary point of contact for customers.
- Coordinate technician schedules and manage appointment bookings.
- Utilize the comprehensive Lightspeed EVO system for department management.
Essential Skills:
- A strong dedication to exceptional customer service.
- Ability to foster a positive work atmosphere with existing staff.
- Proficiency in multitasking and prioritizing tasks to enhance customer satisfaction and profitability.
- Collaboration with other department leaders to ensure seamless sales operations.
Preferred Qualifications:
- Familiarity with parts department operations. Previous experience as a service manager in a busy multi-line powersports dealership.
- Understanding of OEM policies and warranty protocols.
- A proven history of driving profitability while maintaining high customer service standards.
Other Considerations:
- Experience in management or service writing within the powersports or automotive sectors.
- Service writing background with aspirations for career advancement.
Employee Benefits:
- Health, Dental, and Vision Insurance
- 401K Retirement Plans
- Paid Vacation and Sick Days
- AFLAC Coverage
- Unlimited earning potential
- Extensive opportunities for advancement into management roles
- Recognition as an award-winning dealership
- Continuous training and professional development
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