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Field Services Operations Manager

2 months ago

Hialeah, Florida, United States UnitedHealth Group Full time
Join UnitedHealth Group, a leader in transforming the healthcare landscape through innovative solutions and analytics. We are dedicated to making a significant impact in various career fields as we collectively contribute to the evolution of healthcare. Your skills can help us deliver state-of-the-art services to patients, healthcare facilities, and insurance providers, fostering healthier communities. Embrace the essence of: Caring. Connecting. Growing together.

Position Overview:
The Field Services Operations Manager plays a pivotal role in overseeing operational activities and ensuring exceptional customer service across designated facilities within a specific region. Reporting directly to the Director of Operations, this position is tasked with leading a team of Healthcare Representatives to deliver top-tier service to assigned accounts. Collaboration with field leadership and other organizational leaders is essential to success.

Key Responsibilities:
  • Operational Management:
    • Directs a team of Healthcare Representatives to provide high-quality, client-centered services, leveraging knowledge of local, state, and federal regulations to maintain and update applicant information efficiently.
    • Ensures timely submission and resolution of claims, maintaining accurate documentation of claim statuses in the system.
    • Reviews inventory reports to ensure all actions are executed correctly and provides constructive feedback to team members.
  • Reporting and Metrics:
    • Analyzes reporting data for the assigned territory and offers strategic recommendations.
    • Ensures adequate coverage within the designated area.
    • Maintains ongoing communication with government agencies regarding claim statuses.
    • Manages customer relationships in alignment with organizational policies and regulatory requirements.
  • Team Leadership:
    • Promotes teamwork by encouraging collaboration among team members and exemplifying effective teamwork.
    • Facilitates change management by supporting innovation and necessary organizational adjustments to enhance effectiveness.
    • Sets clear performance goals for the team, monitors progress, provides feedback, and addresses performance issues promptly.
    • Communicates effectively to ensure that all relevant information is shared with team members.
    • Invests in team development by delegating responsibilities and coaching team members to enhance their skills and capabilities.
    • Collaborates with Talent Acquisition to recruit top talent when staffing needs arise.
    • Builds and nurtures relationships with internal and external partners to facilitate information sharing and support.
Work Environment: This position requires onsite presence with potential travel to various facilities as necessary.

Qualifications:
  • Minimum of 3 years of experience in Medicaid, disability, Social Security, or healthcare sectors.
  • Experience in a clinical or hospital environment.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and adept at using tablets.
  • Possession of reliable transportation.
Preferred Qualifications:
  • At least 2 years of experience as a Patient Advocate or Healthcare Representative.
  • Experience in managing teams.
  • Comprehensive understanding of SSA/SSI disability and other federal/state assistance programs.
  • Basic knowledge of budgeting and mathematical concepts.
  • Strong communication skills across diverse audiences.
  • Exceptional customer service abilities.
  • Demonstrated decisiveness and sound judgment in various situations.
  • Excellent organizational and follow-up skills.
  • Ability to work collaboratively within a team environment.
Diversity and Inclusion: UnitedHealth Group is committed to fostering a diverse workplace. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Workplace Policy: UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.