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Powersports Service Operations Manager

2 months ago

Hialeah, Florida, United States BMS Partners Full time
Job Overview

As a **Service Operations Manager**, you will oversee the service department within the powersports sector.

Your responsibilities will include:

  • Recruiting, training, and managing service personnel.
  • Acting as the primary point of contact for customers.
  • Coordinating appointments and scheduling for technicians.
  • Utilizing the comprehensive Lightspeed EVO system to manage departmental operations.

Essential Skills:

  • A strong dedication to exceptional customer service.
  • The ability to foster a positive work atmosphere with existing staff.
  • Proficiency in multitasking and prioritizing tasks to enhance customer satisfaction and profitability.
  • Collaboration with other department leaders to ensure seamless sales processes.

Preferred Qualifications:

  • Knowledge of parts department operations.
  • Current experience as a service manager in a dynamic multi-line dealership.
  • Familiarity with OEM policies and warranty processes.
  • A proven history of driving profitability while maintaining high customer service standards.

Additional Considerations:

  • Experience in management or service writing within the powersports or automotive sectors.
  • Service writing experience with aspirations for career advancement.

Employee Benefits Include:

  • Health, Dental, and Vision Insurance
  • 401K Retirement Plans
  • Paid Vacation and Sick Days
  • AFLAC Coverage
  • Unlimited earning potential
  • Opportunities for growth into management roles
  • Recognition as an award-winning dealership
  • Continuous training and professional development