Human Resources Services Coordinator

4 weeks ago

Fort Lauderdale, Florida, United States UKG (Ultimate Kronos Group) Full time
Job Summary

The UKG Employee Engagement Center is responsible for delivering exceptional customer experiences to employees by providing timely and accurate support for their health and welfare benefits and payroll inquiries.

We are seeking a highly skilled Human Resources Services Coordinator to join our team and play a critical role in supporting end-users of our award-winning UKG Pro Payroll and Benefits solutions.

Key Responsibilities
  • Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction
  • Support customers by serving as the first point-of-contact to their employees
  • Learn and navigate UKG Pro Payroll and Benefits systems to respond to end-user needs and inquiries
  • Provide stellar support to our customer base using a variety of platforms, including phone, email, remote session, and CRM case management system
  • Ask relevant questions to define the root cause of a problem and generate solutions
  • Provide explanation of benefits options based on customers' summary plan descriptions and UKG knowledgebase
  • Assist with life event changes for newly eligible employees, marriages/births, and related dependent verifications
  • Assist employees with Annual Enrollment related questions
  • Assist employees with questions related to Payroll and Taxes
Requirements
  • 1+ years' experience in a fast-paced customer service and/or technical support environment
  • 1+ years' experience handling difficult or sensitive situations in a professional, timely, and thorough manner
  • HR, Payroll, Benefits Administration, and/or HCM domain experience
  • Experience working with/in UKG Product suite
  • Knowledge of multi-state payroll tax laws
  • Fluent in Spanish and/or French Canadian
  • Knowledge of support tools such as Salesforce, RingCentral, or other remote access tools
About UKG

UKG is a leading provider of workforce management and human capital management solutions. We are committed to delivering exceptional customer experiences and supporting our customers' success.

We offer a comprehensive benefits package, including wellness programs, tuition reimbursement, and a customizable expense reimbursement program. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career.

Join our team and be part of a dynamic and collaborative environment that is passionate about making a difference in the lives of our customers and employees.

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