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Customer Service Ambassador

2 months ago

Crystal Lake, Illinois, United States Planet Fitness Full time
{"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're passionate about creating a positive member experience. As a Member Services Representative, you'll play a key role in delivering exceptional customer service to our members, prospective members, and guests. Your goal will be to create a welcoming and inclusive environment that makes everyone feel valued and supported.", "Responsibilities": "

* Greet members, prospective members, and guests with a smile and provide exceptional customer service
* Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups
* Take prospective members on tours of our facilities and showcase the benefits of membership
* Respond to member questions and concerns in a timely and professional manner
* Maintain the neatness and cleanliness of our club

", "Requirements": "

* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability are must-haves
* Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers
* Strong listening skills, with the ability to empathize and problem-solve
* High School diploma/GED equivalent required
* Must be 18 years of age or older

", "Physical Demands": "

* Continual standing and walking during shift
* Continual talking in person or on the phone during shift
* Must be able to occasionally lift up to 50 lbs
* Will occasionally encounter toxic chemicals during shift

", "About Us": "At Planet Fitness, we're committed to creating a Judgement Free Zone where everyone feels welcome and supported. We're a team of inspiring, motivated, and fun-loving go-getters who are passionate about fitness and health. If you're looking for a place where you can make a difference in a customer's life, you've found it. Join our team and add your mojo to the Judgement Free Zone"}