Customer Service Representative

4 weeks ago


Crystal Lake, Illinois, United States Fifth Third Full time

{"h1": "Customer Service Representative", "p": "At Fifth Third Bank, we're committed to providing exceptional customer service and building strong relationships with our customers. As a Customer Service Representative, you'll be the face of our bank, working with customers to understand their financial needs and provide solutions to meet those needs.

Responsibilities:

* Provide excellent customer service in all interactions
* Refer customers to the appropriate business partner for a consultative conversation
* Responsible for the most complex duties of a CSR, exercising considerable independent judgement
* Accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined
* Act as a leader and a resource for both customers and platform team

Requirements:

* High school diploma/GED
* Work involves extensive cash handling
* Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision
* Work involves contact with the public, adhere to dress code guidelines
* Must have the ability to interact comfortably and confidently with the public
* Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution

If you're a customer-focused individual who is passionate about building strong relationships and providing exceptional service, we want to hear from you Apply today to join our team of dedicated professionals at Fifth Third Bank.

", "h2": "Key Responsibilities", "ul": ["Provide excellent customer service in all interactions", "Refer customers to the appropriate business partner for a consultative conversation", "Responsible for the most complex duties of a CSR, exercising considerable independent judgement", "Accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined", "Act as a leader and a resource for both customers and platform team"]}



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