Customer Service Representative

13 hours ago


Crystal Lake, Illinois, United States Snap-on Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and other channels
  • Provide accurate and timely information about our products and services
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work closely with the sales team to ensure seamless communication and support
  • Maintain accurate records and reports to track customer interactions and sales performance
Requirements
  • High school diploma or equivalent required
  • Minimum 1 year of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills
What We Offer

We offer a competitive compensation package, including medical, dental, and vision benefits, as well as a 401(k) plan and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.



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