Customer Service Representative

3 weeks ago


Crystal Lake, Illinois, United States U-Haul Full time
Customer Service Representative Job Description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Service Representative at U-Haul, you will be the face of our company, providing top-notch service to our customers and ensuring their needs are met. Your role will involve inspecting and maintaining equipment, assisting customers with U-Haul products and services, and using smartphone-based technology to manage rentals and inventory. If you're a people person who loves helping others, we want to hear from you

Responsibilities:
  • Assist customers with U-Haul products and services
  • Inspect and maintain equipment
  • Use smartphone-based technology to manage rentals and inventory
  • Answer customer questions and provide education on products and services
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Fill propane
  • Drive a forklift
  • Participate in ongoing continuous education through U-Haul University

Requirements:
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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