Customer Experience Ambassador

4 weeks ago


Crystal Lake, Illinois, United States YMCA of Metropolitan Chicago Full time

Customer Experience Ambassador

The YMCA of Metropolitan Chicago is seeking a Customer Experience Ambassador to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests.

Key Responsibilities:

  • Greet and engage with community members and guests
  • Answer phone and email inquiries
  • Manage customer transactions
  • Support facility operations
  • Anticipate individual needs to provide an exceptional customer experience
  • Maintain inventory of supplies
  • Ensure front desk operations run smoothly

Requirements:

  • At least 18 years of age
  • Earned high school diploma or GED
  • Ability to work flexible hours, weekends, and/or holidays
  • Top-notch verbal, written, and interpersonal communication skills
  • Bilingual, English/Spanish highly preferred

Child Abuse Prevention:

  • Report any items that may provide a health or safety hazard to staff, members, or guests
  • Follow all policies and procedures related to keeping children safe
  • Report any suspicious behavior and violation of policy and procedures
  • Complete all child abuse prevention training as required

Qualifications:

  • Team Player - Works well as a member of a group
  • Detail Oriented - Capable of carrying out a given task with all details necessary
  • Enthusiastic - Shows intense and eager enjoyment and interest
  • Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
  • Self-Starter - Inspired to perform without outside help

About the YMCA of Metropolitan Chicago:

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change in the lives of our members and the community we serve. We offer a wide range of programs and services to promote healthy living, youth development, and social responsibility.



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