Customer Experience Ambassador
4 weeks ago
Customer Experience Ambassador
The YMCA of Metropolitan Chicago is seeking a Customer Experience Ambassador to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests.
Key Responsibilities:
- Greet and engage with community members and guests
- Answer phone and email inquiries
- Manage customer transactions
- Support facility operations
- Anticipate individual needs to provide an exceptional customer experience
- Maintain inventory of supplies
- Ensure front desk operations run smoothly
Requirements:
- At least 18 years of age
- Earned high school diploma or GED
- Ability to work flexible hours, weekends, and/or holidays
- Top-notch verbal, written, and interpersonal communication skills
- Bilingual, English/Spanish highly preferred
Child Abuse Prevention:
- Report any items that may provide a health or safety hazard to staff, members, or guests
- Follow all policies and procedures related to keeping children safe
- Report any suspicious behavior and violation of policy and procedures
- Complete all child abuse prevention training as required
Qualifications:
- Team Player - Works well as a member of a group
- Detail Oriented - Capable of carrying out a given task with all details necessary
- Enthusiastic - Shows intense and eager enjoyment and interest
- Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
- Self-Starter - Inspired to perform without outside help
About the YMCA of Metropolitan Chicago:
The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change in the lives of our members and the community we serve. We offer a wide range of programs and services to promote healthy living, youth development, and social responsibility.
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