Call Center Leadership Role
7 days ago
Serenity Healthcare, LLC is a pioneering healthcare technology company that leverages advanced medical devices to provide individuals with long-term success. Our goal is to empower individuals to take back their lives through a groundbreaking technological approach to healthcare.
**Job Title:** Call Center Leadership Role
We are seeking an experienced leader to join our team as a Call Center Leadership Role. This role involves overseeing intricate processes, managing performance metrics, policies, and procedures in a customer-centric call center environment.
**Responsibilities:**
- Leverage data-driven insights to drive exceptional results in a customer-centric call center environment.
- Manage performance metrics, policies, and procedures.
- Identify opportunities to enhance customer service protocols.
- Provide valuable coaching, constructive feedback, and conduct performance evaluations.
- Foster a productive and achievement-oriented environment.
**Requirements:**
- At least 1 year of experience as a customer service supervisor (REQUIRED).
- Background in call center environment.
- Proficient in identifying and measuring core competencies and performance metrics.
- Passion for supporting individuals facing health challenges.
- Ability to make sound decisions amidst competing priorities.
- Exceptionally organized with acute attention to detail.
- Driven and self-motivated.
- Exceptional customer service, communication, problem-solving, and de-escalation skills.
**Salary Range:** $75,000 - $90,000 per annum, based on experience.
**Benefits:**
- Medical, Dental, Vision Insurance.
- Clear paths for growth and advancement.
- No cold calling or sales involved.
- Generous PTO plus 10 major holidays off.
- 401K retirement plan.
- Employee Referral Program.
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