Call Center Leadership Role

7 days ago


Provo, Utah, United States Serenity Healthcare, LLC Full time
About Serenity Healthcare, LLC

Serenity Healthcare, LLC is a pioneering healthcare technology company that leverages advanced medical devices to provide individuals with long-term success. Our goal is to empower individuals to take back their lives through a groundbreaking technological approach to healthcare.

**Job Title:** Call Center Leadership Role

We are seeking an experienced leader to join our team as a Call Center Leadership Role. This role involves overseeing intricate processes, managing performance metrics, policies, and procedures in a customer-centric call center environment.

**Responsibilities:**

  • Leverage data-driven insights to drive exceptional results in a customer-centric call center environment.
  • Manage performance metrics, policies, and procedures.
  • Identify opportunities to enhance customer service protocols.
  • Provide valuable coaching, constructive feedback, and conduct performance evaluations.
  • Foster a productive and achievement-oriented environment.

**Requirements:**

  • At least 1 year of experience as a customer service supervisor (REQUIRED).
  • Background in call center environment.
  • Proficient in identifying and measuring core competencies and performance metrics.
  • Passion for supporting individuals facing health challenges.
  • Ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with acute attention to detail.
  • Driven and self-motivated.
  • Exceptional customer service, communication, problem-solving, and de-escalation skills.

**Salary Range:** $75,000 - $90,000 per annum, based on experience.

**Benefits:**

  • Medical, Dental, Vision Insurance.
  • Clear paths for growth and advancement.
  • No cold calling or sales involved.
  • Generous PTO plus 10 major holidays off.
  • 401K retirement plan.
  • Employee Referral Program.


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