Call Center Operations Manager
2 days ago
**Job Title:** Call Center Operations Manager
We are looking for an experienced Call Center Operations Manager to join our team at Serenity Healthcare, LLC. This role involves leveraging data-driven insights to drive exceptional results, managing performance metrics, and providing coaching to team members.
Job Description:
- Oversee intricate processes and manage performance metrics to ensure seamless operations.
- Identify opportunities to enhance customer service protocols and implement effective solutions.
- Provide valuable coaching and constructive feedback to foster growth and development.
- Foster a productive and achievement-oriented environment that promotes teamwork and collaboration.
Required Skills and Qualifications:
- At least 1 year of experience as a customer service supervisor.
- A background in call center environment with a proven track record of driving results.
- Proficient in identifying and measuring core competencies and performance metrics.
- Possess excellent communication, problem-solving, and de-escalation skills.
Benefits:
- A competitive salary range of $65,000 - $85,000 per annum.
- Clear paths for growth and advancement within the company.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- No cold calling or sales involved in this role.
- An attractive PTO policy and 10 major holidays off.
- A 401K retirement plan and Employee Referral Program.
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