Call Center Operations Manager

2 days ago


Provo, Utah, United States Serenity Healthcare, LLC Full time
Serenity Healthcare, LLC

**Job Title:** Call Center Operations Manager

We are looking for an experienced Call Center Operations Manager to join our team at Serenity Healthcare, LLC. This role involves leveraging data-driven insights to drive exceptional results, managing performance metrics, and providing coaching to team members.

Job Description:

  • Oversee intricate processes and manage performance metrics to ensure seamless operations.
  • Identify opportunities to enhance customer service protocols and implement effective solutions.
  • Provide valuable coaching and constructive feedback to foster growth and development.
  • Foster a productive and achievement-oriented environment that promotes teamwork and collaboration.

Required Skills and Qualifications:

  • At least 1 year of experience as a customer service supervisor.
  • A background in call center environment with a proven track record of driving results.
  • Proficient in identifying and measuring core competencies and performance metrics.
  • Possess excellent communication, problem-solving, and de-escalation skills.

Benefits:

  • A competitive salary range of $65,000 - $85,000 per annum.
  • Clear paths for growth and advancement within the company.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • No cold calling or sales involved in this role.
  • An attractive PTO policy and 10 major holidays off.
  • A 401K retirement plan and Employee Referral Program.


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