Call Center Operations Director

21 hours ago


Provo, Utah, United States Serenity Healthcare, LLC Full time

Serenity Healthcare, LLC is seeking a seasoned Call Center Operations Director to join our team in Provo, UT. As a Call Center Supervisor, you will be responsible for overseeing intricate processes, managing performance metrics, and identifying opportunities to enhance customer service protocols.

About the Role:

  • Leverage data-driven insights to drive exceptional results in a customer-centric call center environment
  • Manage performance metrics, policies, and procedures to ensure seamless operations
  • Provide valuable coaching, constructive feedback, and conduct performance evaluations to foster a productive environment

What We Offer:

  • Medical, Dental, Vision Insurance to support your well-being
  • Clear paths for growth and advancement to help you achieve your career goals
  • Competitive compensation package with an estimated annual salary of $75,000 - $90,000 based on experience
  • No cold calling or sales involved, allowing you to focus on providing exceptional customer service
  • Generous PTO plus 10 major holidays off to maintain work-life balance
  • 401K retirement plan to secure your financial future

About Serenity Healthcare, LLC:

We are at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare.



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