Healthcare Services Supervisor
7 days ago
Serenity Healthcare is at the forefront of healthcare technology, revolutionizing the way patients receive care. Our mission is to empower individuals to take back their lives through innovative treatments. As a Customer Experience Supervisor, you will play a pivotal role in transforming lives and driving exceptional results in a customer-centric call center environment.
Job Description:
The ideal candidate will have a background in high-volume customer service leadership or call center operations, with a proven track record of identifying, coaching, and measuring core competencies and performance metrics. You will be responsible for leading and inspiring a high-performing customer care team, fostering a productive and achievement-oriented environment. As a key member of our team, you will work closely with internal stakeholders to identify opportunities for enhancing customer service protocols and drive individual growth and team success.
Requirements:
- 1-3 years of proven customer service supervisor experience.
- Background in high-volume customer service leadership or call center operations.
- Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
- Genuine passion for supporting individuals facing mental health challenges.
Benefits:
- Comprehensive insurance coverage (90% premium covered by Serenity).
- Clear paths for growth and advancement.
- Competitive compensation ($65,000 - $85,000 per year, based on experience).
- No cold calling or sales involved.
- Generous PTO plus 10 major holidays off.
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