Bilingual Interim Housing Case Manager

4 weeks ago

San Francisco, California, United States Episcopal Community Services Of San Francisco Full time
Job Title: Bilingual Interim Housing Case Manager

Episcopal Community Services Of San Francisco is seeking a highly skilled and compassionate Bilingual Interim Housing Case Manager to join our team. As a key member of our Interim Housing team, you will be responsible for providing case management services to participants at our Sanctuary Shelter.

Job Summary:

The Bilingual Interim Housing Case Manager will work under the supervision of the Interim Housing Site Manager to carry a caseload of up to 25 participants. The successful candidate will perform assessments, develop Individual Service Plans, and meet with participants at minimum once a week to implement or review the plan. Additionally, the Bilingual Interim Housing Case Manager will collaborate with Program Leadership to ensure compliance with County, State, and Federal regulations.

Key Responsibilities:
  1. Manage a caseload of up to 25 participants.
  2. Perform Individual Service Need assessments.
  3. Develop and implement Individual Service Plans.
  4. Meet with participants at minimum once a week to review and implement the plan.
  5. Collaborate with Program Leadership to ensure compliance with regulations.
  6. Provide case management linkage services and support for housing, income, primary care, substance use treatment, behavioral health, legal, employment, clothing, and other resources.
  7. Track and encourage participants to attend scheduled appointments.
  8. Maintain accurate records of all assessment, services, crisis management, and discharge services.
  9. Assist participants with planned exits from the program.
  10. Adhere to agency, state, and funder regulations.
Qualifications:

To be successful in this role, you will need:

  1. An Associate degree in psychology, counseling, social work, or a related field, and 3 years of relevant work experience.
  2. CCSF Community Health Worker Certificate and 2-4 years of relevant work experience.
  3. High school diploma/GED and 4 years of relevant work experience.
  4. Experience working in integrated service teams using person-centered harm-reduction and trauma-informed approaches.
  5. Strong background working with individuals experiencing homelessness.
  6. Effective communication skills (written and oral).
  7. Excellent organizational and time management skills.
  8. Strong administrative and organizational skills.
  9. Knowledge of Microsoft Office programs and experience documenting services into electronic record systems.
  10. Ability to problem solve and quickly assess/respond to a variety of situations.
  11. Operate with cultural humility in a diverse program and staff population.
  12. Excellent working knowledge of homelessness resources in San Francisco.
  13. Possess a strong knowledge of and sensitivity to adults with substance abuse, domestic violence, incarceration, HIV/AIDS, mental health including co-occurring disorders, and history of trauma.
  14. Ability to welcome and respect co-workers and participant populations as unique individuals.

As a Bilingual (Spanish-speaking) Case Manager, you must be fluent in both written and oral communication and comprehension in Spanish.

This is a full-time position that requires long periods of sitting at a desk and/or computer station. Episcopal Community Services Of San Francisco is an equal opportunity employer and welcomes diverse candidates. We strive to create an inclusive environment where all employees feel a sense of belonging.

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