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Bilingual Case Manager
1 month ago
Compass Community Services is a 100+ year old nonprofit organization dedicated to addressing the root causes of homelessness in San Francisco. Our comprehensive support services empower families to achieve self-sufficiency and stability.
About the Team:
Our Clara House program provides transitional housing and support services to families experiencing homelessness. Our team of dedicated professionals work together to ensure that each family receives the necessary resources and guidance to achieve their goals.
Job Summary:
We are seeking a highly motivated and bilingual individual to join our team as a Bilingual Case Manager. The successful candidate will provide comprehensive support to residents of Clara House, including helping families to secure permanent housing, enroll in training or education, find a job, build parenting skills, or address substance abuse and physical and mental health challenges.
Key Responsibilities:
• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range goals which include a pathway to permanent, stable housing.
• Provide counseling, crisis intervention, and informed and appropriate referrals to services offered both within Compass and externally.
• Assist with the intake interview of prospective residents.
• Participate in and provide interpretation during Community Meetings, Parent Groups, Housing Application Workshops, Self-Care Workshops, and other community events.
• Maintain accurate and up-to-date client files and promptly enter case notes in Salesforce database.
• Support the Clara House team with childcare and after-school care when needed.
Requirements:
• Spanish fluency required.
• Relevant experience in social services setting, including counseling and crisis intervention.
• Ability to assess and de-escalate potentially volatile situations.
• Understanding of challenges facing homeless families.
• Understanding of trauma-informed care.
• Knowledge of Bay Area housing and social service resources.
• Demonstrated commitment to diversity, equity, inclusion, and belonging work.
• Strong computer skills with proficiency in Microsoft Office (Outlook, Word, Excel). Experience with Salesforce is a plus.
Location and Covid Safety:
Work location: 111 Page Street, San Francisco.
Covid vaccination required for all staff.
Compensation and Benefits:
• Salary range: $28-$31 per hour.
• Paid time off: 4 weeks of vacation your first year, increasing to 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental, and vision insurance are fully covered by Compass for employees and dependent children. We also provide long-term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account which vests over time.
Membership in OPEIU/Local 29 union.
To Apply:
Please apply through our online application. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce.
