Case Manager

2 days ago

San Francisco, California, United States Tenderloin Housing Clinic Full time
Job Summary

As a Case Manager at the Tenderloin Housing Clinic, you will play a critical role in supporting our mission to provide housing and services to low-income, homeless, and formerly homeless individuals. You will be responsible for managing a caseload of clients, providing case management services, and connecting them with resources to achieve housing retention and life quality improvement.

Key Responsibilities

• Conduct initial and ongoing needs assessments and follow-up visits to provide a full range of case management services to clients.
• Develop comprehensive individual service plans for each assigned tenant, integrating knowledge of a wide range of human services resources.
• Assist clients in retaining housing through building rapport, frequent engagement, and effective intervention strategies.
• Refer employable clients to appropriate job placement programs as needed.
• Build an active client community and environment of support by hosting regular community events, client groups, and social activities.
• Collaborate with Case Managers, Property Management staff, and clients to maintain comprehensive community events programs at the hotels.
• Participate in and support engaging clients in agency-wide initiatives, such as annual low-cost energy program recertification or annual income recertification.
• Maintain current and thorough documentation and database records of tenant contact and services provided.
• Provide support to hotel staff and tenants on monthly check disbursement day.
• Respond to client-related crises, including providing de-escalation intervention and support to highly agitated clients.
• Collaborate with THC departments and outside providers to support and advocate for clients.
• Complete and submit all reports required by funding and regulatory agencies.
• Report all suspected and known incidents of abuse and/or neglect to supervisor and appropriate entities when necessary.
• Maintain confidentiality of client records and concerns.
• Attend all meetings as scheduled and participate in meetings as requested.

Requirements

• BA/BS required or must have 2 years' verifiable experience providing case management services to homeless or formerly homeless population without a BA/BS.
• Must have a minimum of 1 year of experience working with diverse, low-income, homeless or formerly homeless population.
• Must have case management and/or outreach experience.
• Must have knowledge of San Francisco resources for homeless and formerly homeless individuals, and must have the ability to refer tenants to appropriate resources.
• Must have the ability to establish and maintain organized case files for all clients assigned to their caseload.
• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to complete paperwork accurately and write business correspondence.
• Must have demonstrated problem-solving skills.
• Must have experience working with databases, and digital client contact note entry.
• Must have excellent data entry skills.
• Must have a strong working knowledge of mental health and substance abuse issues.
• Must have an understanding of the harm reduction model in a supportive housing context.
• Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
• Must have demonstrated customer service skills.
• Must read, communicate orally, and write in English.
• Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
• Experience working in non-profit or public sector strongly preferred.
• Some group facilitation experience preferred.

Behavioral Skills & Abilities

• Demonstrates professional behavior that is consistent with THC's Mission, Core Values, and Customer Service Philosophy.
• Adapts well to change, and remains professional, respectful, and composed at all times.
• Must be honest, dependable, and accountable.
• Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, supervisors, and external parties in a manner that fosters respect and trust.
• Adheres to THC's confidentiality policy and exercises good judgment in using and/or keeping information regarding clients and co-workers confidential.
• Works well independently, collaboratively, and as a team member.
• Follows instructions completely and asks for help and/or guidance from supervisors when needed.
• Has good time management skills and is punctual to work, THC meetings, and events.
• Refrains from actions that may result in conflict or may be determined as threatening, or violent.
• Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.

Language

English

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