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Lead Trainer for Patient Access Operations
2 months ago
Virginia Mason Franciscan Health merges two prestigious healthcare systems in Washington state, CHI Franciscan and Virginia Mason. As a unified health system with the most patient access points in western Washington, our workforce comprises 18,000 employees and nearly 5,000 affiliated physicians and providers.
At Virginia Mason Franciscan Health, we prioritize delivering the safest and highest quality of care through our dedicated and compassionate medical team across 11 hospitals and nearly 300 locations throughout the greater Puget Sound area. While you focus on making a difference in the healthcare sector, we offer a comprehensive benefits package that may include health, dental, and vision insurance, flexible spending accounts, retirement matching plans, paid time off, adoption assistance, annual bonus eligibility, and more.
Job Summary:
This position is accountable for providing both individual and group training to new and existing support and management personnel, aimed at enhancing their knowledge and overall effectiveness in front-end operations. Training may occur in various formats, including classroom settings, one-on-one sessions, clinical environments, or through webinars.
The incumbent will travel to various clinics to assess training needs, evaluate staff performance in Patient Access roles, and deliver additional training as required. Responsibilities also include conducting ongoing needs assessments to develop and maintain training materials and content that comply with regulatory standards (e.g., HIPAA, PHI, Insurance Guidelines) and align with FMG workflows and procedures.
Key Responsibilities:
1. Deliver tailored training sessions for front-end clinic staff and management, including orientation programs for new hires.
2. Schedule training venues and prepare necessary equipment for training sessions.
3. Provide mandatory training for all Patient Access personnel and clinic management as needed.
4. Conduct on-site supplemental training and identify training-related issues for escalation to management.
5. Participate in onboarding initiatives for new employees and acquisitions to address training requirements.
6. Create, review, and update training materials to ensure relevance and accuracy.
7. Maintain a float pool by coordinating coverage and communicating with Float staff and clinic management.
8. Foster staff development by customizing learning experiences to meet individual employee needs and assess training effectiveness.
9. Evaluate trainees to ensure comprehension and retention of information; develop targeted support plans for those needing additional assistance.
10. Conduct assessments and provide learning recommendations to meet clinic-specific needs.
Qualifications:
Associate's degree in a relevant field along with two years of pertinent work experience demonstrating the necessary knowledge and skills. An equivalent combination of education and experience may be considered to meet the educational requirement.
