Patient Access Trainer Lead

4 weeks ago


Tacoma, Washington, United States CommonSpirit Health Full time

Job Summary:

This role is responsible for delivering individual and group on-the-job training to new/current support and/or management staff designed to expand the knowledge of participants and to enhance overall employee competency and productivity as relates to front-end processes.

Responsibilities:

  • Deliver training for all new Patient Access staff; offer mandatory training to all Patient Access staff and clinic management as needed.
  • Provide on-site supplemental training to staff as necessary; identify training-related issues for referral to Patient Access management/team.
  • Participate in on-boarding planning for individuals and acquisitions to keep abreast of training needs.
  • Create, review and update training materials; maintain job aids and instructional materials to assure they are current and relevant.

Qualifications:

  • Associates degree in a related field and two years of related work experience that would demonstrate attainment of the requisite job knowledge/abilities.
  • An equivalent combination of related education and work experience that would demonstrate attainment of the requisite job knowledge/abilities may be substituted for the degree requirement.


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