Community Services Manager

2 weeks ago


Chapel Hill, United States Liberty Health Full time

Liberty Healthcare and Rehabilitation Services is dedicated to providing a supportive and enriching environment for both staff and residents.

We are currently looking for a qualified:

SOCIAL SERVICES COORDINATOR

Full Time, Days

Position Overview:

  • Exhibits leadership capabilities by developing and implementing innovative programs aligned with the Facility's mission.
  • Handles inquiries from potential residents and maintains comprehensive records of these inquiries.
  • Conducts interviews with patients or their family members during the admission application process.
  • Clarifies the costs associated with the necessary level of care as determined by the admitting physician.
  • Provides essential forms to gather adequate medical and social information for review.
  • Acts as a liaison among families, hospital discharge planners, social service agencies, and healthcare providers.
  • Coordinates admission notifications when an appropriate bed is available and all records are complete.
  • Informs families about admission approvals, including room assignments and expected arrival times.
  • Communicates with all relevant departments regarding new admissions.
  • Welcomes patients and their families upon arrival, assisting them in settling into their rooms as needed.
  • Completes the cover sheet of the MDS form.
  • Facilitates the Admission Conference/MDS meeting for new residents.
  • Conducts family conferences as necessary.
  • Participates in mandatory meetings and training sessions.
  • Assists families or residents with discharge planning and provides necessary discharge information, maintaining a list of community resources.
  • Addresses complaints from residents or families, investigating and reporting findings to the Department Director.
  • Processes change of room requests and notifies the appropriate departments of any changes.
  • Refers residents or families to suitable agencies or resources when services cannot be provided within the Facility.
  • Collaborates closely with Unit Directors, RN Supervisors, and other Social Workers to gather input regarding admissions and room changes.
  • Drafts correspondence as required, adhering to established procedures.
  • Monitors the completion of necessary sections on the MDS within 14 days of patient admission, ensuring compliance through Quality Assurance measures.
  • Ensures that social work progress notes and electronic assessments are completed in accordance with documentation policies.
  • Meets residents' social needs through scheduled visits.
  • Supports Family Council initiatives by providing discussion topics and offering assistance as needed.
  • Receives notifications regarding residents with specific precautionary conditions and follows Facility protocols.
  • Engages in Quality Assurance committee activities by performing monitors and reporting findings.
  • Meets monthly with Social Workers to discuss concerns and suggestions for departmental improvement, reporting these to the Department Director.
  • Encourages a professional atmosphere within the department while keeping Facility objectives in focus.
  • Assists in delivering annual training sessions for staff.
  • In emergency situations, follows established protocols to ensure safety.
  • Performs additional duties as assigned.

Qualifications:

  • High school diploma required; one year of experience in healthcare or long-term care preferred, or an equivalent combination of education and experience.
  • Ability to collaborate effectively with colleagues.
  • Strong problem-solving skills.
  • Ability to perform well under pressure.
  • Maintains a professional appearance and good personal hygiene.
  • Adheres to appropriate business attire standards.
  • Familiarity with personnel, departmental, and Facility policies is essential.
  • Knowledge of local, state, and federal regulations related to patients' social needs is required.
  • Willingness to run errands as necessary.
  • Occasional assistance with patient transportation to appointments may be required.
  • A valid driver's license is mandatory.

For more information, please refer to our website.

Liberty Healthcare is an equal opportunity employer, committed to a drug-free workplace.



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