Community Services Manager

1 week ago

Chapel Hill, North Carolina, United States Liberty Health Full time

Liberty Cares
With Compassion

At Liberty Healthcare and Rehabilitation Services, we offer a fulfilling and impactful opportunity within a supportive atmosphere.

We are currently in search of a qualified:

SOCIAL SERVICES COORDINATOR

Full Time, Days

Position Overview:

  • Exhibits leadership capabilities by developing and implementing innovative strategies and programs aligned with the Facility's overarching mission.
  • Handles inquiries from potential residents and maintains comprehensive records of these inquiries.
  • Conducts interviews with patients or their family members during the admission application process.
  • Clarifies the financial aspects of care associated with the appropriate level of service as determined by the admitting physician.
  • Provides necessary documentation to gather essential medical and social information for review.
  • Acts as a liaison among families, hospital discharge planners, social service organizations, and medical professionals.
  • Upon availability of an appropriate bed and completion of records, communicates the admission schedule in accordance with Facility policies.
  • Informs families about admission approvals, including room assignments and expected arrival times for patients.
  • Notifies relevant departments regarding new admissions.
  • Welcomes patients and their families upon arrival, assisting them in settling into their rooms as needed.
  • Completes the cover sheet of the MDS form.
  • Facilitates the Admission Conference/MDS meeting for new admissions.
  • Conducts patient-family conferences as deemed necessary.
  • Participates actively in required meetings.
  • Assists families or residents with discharge planning and provides necessary discharge information. Maintains a directory of community resources.
  • Addresses complaints from residents or families, investigates issues, and reports findings to the Department Director.
  • Processes requests for room changes and informs relevant departments accordingly.
  • Refers residents or families to appropriate agencies or resources when services cannot be provided within the Facility.
  • Collaborates closely with Unit Directors/RN Supervisors, administrative nursing staff, and other Social Workers (if applicable) regarding admissions and room changes.
  • Drafts correspondence as needed following established procedures.
  • Monitors the completion of relevant sections on the MDS within 14 days of patient admission, utilizing Quality Assurance protocols.
  • Ensures that Social Work progress notes and electronic assessments are completed in accordance with documentation standards.
  • Guarantees that the Social Worker addresses residents' social needs through scheduled visits.
  • Supports Family Council initiatives by providing discussion topics and offering assistance as needed. May be required to lead resident council meetings.
  • Receives notifications regarding residents with precautionary conditions and adheres to Facility procedures.
  • Engages in the Quality Assurance committee by performing monitoring tasks and reporting to the Q.A. Committee.
  • Meets monthly with Social Workers (if applicable) to discuss concerns and suggestions for departmental improvement. Reports findings to the Department Director.
  • Encourages professional conduct within the department while maintaining focus on Facility objectives.
  • Assists in delivering annual training sessions for staff.
  • In the event of a fire or fire drill:
    • Shut off all electrical equipment.
    • Close doors.
    • Report to the Nurses Station for further instructions.
  • Performs additional duties as assigned.

Qualifications:

  • High school diploma required. A minimum of one year of experience in healthcare or long-term care, or an equivalent combination of education and experience is necessary.
  • Must demonstrate a willingness to collaborate effectively with colleagues.
  • Ability to solve problems efficiently.
  • Capable of working effectively under pressure.
  • Maintains a neat appearance and demonstrates good personal hygiene.
  • Adheres to appropriate business attire standards.
  • Must be familiar with and comply with personnel, departmental, and Facility policies.
  • Knowledge of local, state, and federal regulations pertaining to the social needs of patients is essential.
  • May be required to run errands as necessary.
  • Occasionally assists with transporting patients to medical appointments, which may involve driving or accompanying patients.
  • A valid driver's license is required.

For further information, please refer to our guidelines.
Background checks/drug-free workplace.
EOE.



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