Business Systems Analyst I

4 days ago

Longview, Texas, United States CHRISTUS Health Full time
Job Summary

The Business Systems Analyst I - Workflow Specialist is a key member of the CHRISTUS Health team, responsible for creating functional requirements to ensure understanding of project needs and participating in meetings with the core Ministry Support team. This role requires knowledge of business operations workflow designs and ensuring they are created during the discovery phase. The successful candidate will work with the Ministry Support team and Service Delivery teams, participating in design discussions and ensuring required functional specifications are delivered.

Key Responsibilities
  • Document functional requirements, utilizing a variety of tools including Word, Excel, Visio, PowerPoint, and other applicable tools.
  • Consult with management or senior team members as needed to gain knowledge needed for ownership of assigned process area.
  • Support day-to-day operation in assigned process area by responding to requests for research or minor changes.
  • Assist with identifying issues and concerns and communicate them to management or the senior team. Develop options and recommendations.
  • Learn new technologies and systems to advance knowledge of operation and process improvements, consulting SME's or leadership as needed to gain this understanding.
  • Assist with implementing system changes, including monitoring for successful and intended outcomes.
  • Minimal knowledge of ServiceNow or other digital workflow applications.
  • Ability to work in a fast-paced, team environment.
  • Ability to produce written material to sufficiently communicate at all levels of the organization.
  • Ability to keep confidential information as such.
  • Strong organizational skills and ability to assist with tasks and meet deadlines.
  • Independent, logical thinker with proven ability to perform detailed data analysis and make sound decisions.
  • Develop troubleshooting abilities, with ability to problem solve minimum technical issues independently within a timely fashion.
  • Ability to understand operational business processes.
  • Ability to work independently or in a team environment, respectful of all positions at all levels.
  • Provide effective customer service by being courteous, polite, and friendly at all times. Acknowledge customers timely in order to determine their need and help the customer resolve the issue or request.
  • Participate in departmental programs that promote and deliver exceptional customer service.
  • Knowledge of project management methodologies.
  • Perform other duties and special projects as assigned by management.
Requirements
  • Associate Degree
  • 1-2 years of experience
  • None

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