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Client Relations Specialist
2 months ago
Resumen del Puesto: El Especialista en Relaciones con Clientes será responsable de gestionar llamadas entrantes y salientes de clientes, atendiendo sus consultas, programando citas y brindando un servicio al cliente excepcional. Además, el especialista realizará tareas administrativas ligeras para apoyar las operaciones diarias del centro de llamadas y de la organización en general.
Responsabilidades Clave:
- Atender las llamadas entrantes de los clientes y proporcionar respuestas precisas y satisfactorias a sus preguntas y preocupaciones.
- Realizar llamadas salientes a clientes potenciales y existentes para programar citas y hacer seguimiento a consultas.
- Manejar quejas de clientes, ofrecer soluciones adecuadas y hacer seguimiento para asegurar la resolución.
- Mantener y actualizar los registros de clientes en el sistema CRM.
- Procesar pedidos, formularios, solicitudes y peticiones de los clientes.
- Programar y confirmar citas para consultas de ventas y visitas de servicio.
- Asistir con tareas administrativas ligeras como la entrada de datos, archivo y gestión de documentos.
- Colaborar con otros miembros del equipo para mejorar el servicio al cliente y asegurar el buen funcionamiento de las operaciones del centro de llamadas.
- Proporcionar retroalimentación y sugerencias para mejorar los procesos de servicio al cliente y administrativos.
- Adherirse a las políticas y procedimientos de la empresa mientras se mantiene una actitud profesional.
Calificaciones:
- Diploma de secundaria o equivalente; se prefiere un título de asociado o superior.
- Experiencia comprobada como representante de centro de llamadas o en un rol similar de servicio al cliente.
- Excelentes habilidades de comunicación, tanto verbales como escritas.
- Fuertes habilidades de resolución de problemas y una actitud centrada en el cliente.
- Competente en el uso de sistemas informáticos y software CRM.
- Capacidad para realizar múltiples tareas y gestionar el tiempo de manera efectiva.
- Atención al detalle y precisión en la entrada de datos y tareas administrativas.
- Capacidad para trabajar de forma independiente y como parte de un equipo.
Lo Que Ofrecemos:
- Paquete competitivo de salario y beneficios.
- Oportunidades para el crecimiento y desarrollo profesional.
- Un entorno de trabajo colaborativo y de apoyo.
- Capacitación y apoyo continuo para asegurar su éxito en el rol.
