Relocation Specialist

2 days ago


Wilmington, North Carolina, United States Pink Zebra Moving of Wilmington, NC Full time
Job Title: Relocation Specialist

We are seeking a highly motivated and experienced Relocation Specialist to join our team at Pink Zebra Moving of Wilmington, NC. The ideal candidate will have a strong background in making estimates, referral marketing, and providing exceptional customer service.

Key Responsibilities:
  • Estimate Preparation: Conduct thorough assessments of clients' relocation needs, use the NC Tariff to provide accurate and detailed cost estimates for moving services, and review and explain estimates to clients.
  • Referral Marketing: Develop and implement referral marketing strategies to attract new clients, build and maintain relationships with real estate agents, corporate HR departments, storage facilities, and property management companies.
  • Client Consultation: Consult with clients to understand their specific relocation requirements and preferences, provide expert advice on packing, transportation, and storage options, and assist clients in selecting appropriate services and packages.
  • Coordination and Planning: Coordinate all aspects of the relocation process, including scheduling, logistics, and communication with the customer, ensure timely and efficient execution of all relocation activities, and handle any issues or complications that arise during the relocation process.
  • Documentation and Compliance: Prepare and manage all necessary documentation for relocations, ensure compliance with company policies, North Carolina tariff regulations, and legal requirements.
  • Customer Service: Provide exceptional customer service throughout the entire relocation process, address client concerns and complaints promptly and effectively, and follow up with clients post-relocation to ensure satisfaction and obtain feedback.
Qualifications:
  • Proven experience as a Relocation Specialist or in a similar role.
  • Strong knowledge of relocation processes, including estimating, logistics, and NC Tariff rules and regulations.
  • Excellent referral marketing and networking skills.
  • Outstanding communication and interpersonal abilities.
  • Punctuality.
  • Detail-oriented with strong organizational and planning skills.
  • Ability to handle multiple tasks and work under pressure.
  • Proficiency in relevant software and technology.

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