IT Desktop Support Specialist
2 weeks ago
IT Desktop Support Specialist
Key Responsibilities:
- Deploy, update, optimize, and troubleshoot Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools
- Support wired/wireless networks, VPN, collaboration tools (chat and video conferencing), A/V devices, and conference room systems
- Experience with:
- Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
- Familiarity with standard helpdesk ticketing tools (ServiceNow, Jira)
- Ability to coordinate and communicate at all levels within the organization
- Business stakeholders, vendors, suppliers, Sr Managers, and C-Level Execs
- Tech savvy
- Ability and passion for learning new technology and tools
- Passion for customer support
- Drive to help end-users get what they need to do their jobs the best they can
- Sense of satisfaction from assisting end-users in getting what they need on time
- Prioritization skills
- Ability to analyze support requests and prioritize them based on impact
- Discipline
- Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
Requirements:
- W2 position
- Onsite
- No visa sponsorship available now or in the future
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