IT Desktop Support Specialist

2 weeks ago


Palo Alto, California, United States Premier Staffing Solution Full time

IT Desktop Support Specialist

Key Responsibilities:

  • Deploy, update, optimize, and troubleshoot Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools
  • Support wired/wireless networks, VPN, collaboration tools (chat and video conferencing), A/V devices, and conference room systems
  • Experience with:
    • Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
    • Familiarity with standard helpdesk ticketing tools (ServiceNow, Jira)
    • Ability to coordinate and communicate at all levels within the organization
    • Business stakeholders, vendors, suppliers, Sr Managers, and C-Level Execs
    • Tech savvy
    • Ability and passion for learning new technology and tools
    • Passion for customer support
    • Drive to help end-users get what they need to do their jobs the best they can
    • Sense of satisfaction from assisting end-users in getting what they need on time
    • Prioritization skills
    • Ability to analyze support requests and prioritize them based on impact
    • Discipline
    • Ability to articulate technical solutions to non-technical users in simple and easy to understand terms

Requirements:

  • W2 position
  • Onsite
  • No visa sponsorship available now or in the future


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