Front Desk Associate

2 days ago

Washington DC USA, United States The Bernstein Companies Full time
Front Desk Associate Job Description

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at The Canopy DC Embassy Row. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and efficient check-in process.

Key Responsibilities:
  • Greet guests warmly and ensure a seamless check-in experience.
  • Verify guest information and process reservations accurately.
  • Collect necessary payments and issue receipts during check-out.
  • Address guest inquiries and provide information about hotel amenities, policies, and local attractions.
  • Handle room reservations, modifications, and cancellations effectively.
  • Collaborate with housekeeping to manage room inventory and ensure timely availability.
  • Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests.
  • Assist guests with luggage, transportation arrangements, and other needs.
  • Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction.
  • Communicate effectively with other hotel departments to ensure smooth operations.
  • Relay messages, package deliveries, and special requests to appropriate personnel.
  • Collaborate with colleagues to ensure a seamless guest experience.
  • Assist with preparing and distributing daily reports, including room occupancy and revenue summaries.
  • Handle cash, credit card transactions, and other forms of payment accurately.
  • Reconcile cash drawer at the beginning and end of each shift, following established procedures.
  • Follow security protocols to ensure the safety of guests and hotel property.
  • Monitor and control access to the hotel premises, adhering to security policies.
  • Promote hotel services, amenities, and special offers to guests.
  • Upsell room upgrades, dining options, and other hotel services to enhance the guest experience.
Requirements:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Problem-solving skills and the ability to handle challenging situations with composure.
  • Customer-focused attitude and a commitment to providing exceptional service.
  • Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
  • Effective verbal communication skills to interact with guests and team members professionally.
  • Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
  • Reliable and punctual.
Why Work with Us?
  • Competitive pay and benefits package.
  • Opportunities for professional growth and career development.
  • A positive and collaborative work environment.
  • Employee discounts on hotel stays and services.

The Canopy DC Embassy Row is a dynamic and customer-focused hotel that values its associates and strives to create a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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