End User Support Technician for VIP Environments

1 day ago


Dallas, Texas, United States GuideIT Full time

We are seeking an End User Support Technician to join our team at GuideIT in Dallas, TX. This is a great opportunity for individuals with a passion for working directly with end users and providing exceptional support.

About the Role

This technology support position requires teamwork, communication, and a strong emphasis on professionalism, competence, and timely responsiveness. As an End User Support Technician, you will work with cross-functional teams at an onsite customer facility, providing direct support to end-users and facilitating issue resolution.

Key Responsibilities
  • Provide direct End-User Computing support for users at all offices and remote sites.
  • Deliver Service Desk ticketing, client response, and troubleshooting.
  • Maintain a general understanding of corporate structure and an awareness of business workflow in each department.
  • Support Infrastructure, Application, and Security Maintenance & Projects as required.
Requirements and Qualifications
  • 5 years of direct customer IT support experience.
  • Ability to adapt to new technology and learn quickly.
  • Cisco phone experience and basic audio/visual experience.
  • Basic Active Directory experience and knowledge of networking fundamentals.
Benefits and Salary

The salary for this position is estimated to be around $60,000-$80,000 per year, depending on experience. Benefits include competitive pay, performance-based bonuses, 401K, health, dental, and vision insurance coverage, paid holidays, and paid time off. We also offer flexible scheduling and opportunities for professional growth and development.

Giving back to the community is important to us at GuideIT. We offer flexible scheduling and opportunities for professional growth and development. If you're passionate about delivering exceptional support and working in a dynamic environment, we encourage you to apply for this exciting opportunity.



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