Technical Support Specialist

4 days ago

Dallas, Texas, United States GuideIT Full time

About GuideIT

GuideIT is a US-based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently seeking an experienced End User Support Technician to join our Dallas, TX team.

This role requires strong teamwork, communication, and problem-solving skills, with a passion for working directly with end-users. As a member of our cross-functional team, you will work at an onsite customer facility in a VIP-heavy environment, emphasizing professionalism, competence, and timely responsiveness.

About the Role

  • Provide direct End-User Computing support for users at all offices and remote sites, delivering outstanding customer service on all information systems used.
  • Perform Request, Incident, Change, and Problem Management processes within Service Level expectations in Service Management tools.
  • Deliver Service Desk ticketing, client response, and troubleshooting, maintaining a general understanding of corporate structure and business workflow to prioritize tasks and prevent incidents.
  • Proactively communicate and deliver support at exceptional levels for VIP users, performing Mobile Device Management and Administrating Directory Services as assigned.
  • Facilitate and maintain accurate IT Asset Inventories at major offices, supporting Infrastructure, Application, and Security Maintenance & Projects as required.
  • Be flexible and willing to provide On-call support if required outside regular business hours on a rotational basis.

Requirements

  • 5 years of direct customer IT support experience.
  • Ability to adapt to new technology and learn quickly.
  • Cisco phone experience and basic audio/visual knowledge.
  • Basic Active Directory experience and networking fundamentals.
  • Strong technical skills, effective communication, and a responsive attitude.
  • Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals, effectively present information, and respond to questions from various stakeholders.
  • Ability to solve practical problems and deal with concrete variables in situations where standardization exists.

Benefits

  • A competitive salary of $65,000 - $80,000 per year, depending on experience.
  • Performance-based bonuses and a comprehensive benefits package, including 401K, health, dental, and vision insurance coverage.
  • Paid holidays, paid time off, and opportunities for growth and development.
  • A dynamic work environment centered on mutual trust, respect, and integrity.

About GuideIT

Headquartered in Plano, Texas, GuideIT's services and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment.

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