IT Support Specialist
4 days ago
We are a mission-driven company that provides technology services to churches and service-related nonprofit organizations. Our goal is to "Change Lives by Serving Those Who Serve."
Job OverviewThis role involves providing remote and on-site IT support and related services to our clients.
Key Responsibilities- Answer phone calls, understand service requests, and provide technical assistance to clients
- Troubleshoot tickets in varying tier levels, engaging in escalation when necessary
- Deliver assistance to end users in realms ranging from Microsoft 365, workstations (in both Windows and Mac environments), cloud infrastructures, phone systems, various applications or systems troubleshooting, and more
- Keep accurate documentation and execute Enable procedures within service
- Collaborate with other teammates
- Learn new technologies quickly and accurately
- Proven ability to provide technical world-class service to clients and team members (Service attitude a must)
- Excellent verbal and written communication skills to technical and non-technical end users
- Well organized and strong time management skills
- Self-driven and able to work with little supervision
- Ability to work and collaborate as part of a team
- Proven ability to follow processes and document issues/resolutions accordingly
- Working knowledge of electronic ticketing systems
- Working knowledge of current Windows OS
- Current experience supporting Microsoft 365 applications
- Proven knowledge with creating and managing users, groups, and objectives within Active Directory
- 1-3 years in an IT support role troubleshooting tier I – tier II tickets with a mid to large sized company
- Ability to undergo and pass a background check in accordance with state and federal laws
- Fantastic company culture
- Great work/life balance (8am-5pm, Monday – Friday); No on-call rotation
- Competitive salary ($55,000 - $65,000 per year) (This position is salaried, not hourly)
- Competitive health benefits (one of our medical plans is free for employees)
- Generous PTO beginning day 1 (as well as all major holidays)
- 401k with a match
- Opportunities for advancement and continued growth
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