Help Desk Support Specialist

1 week ago


Dallas, Texas, United States GuideIT Full time
About GuideIT
GuideIT is a technology services company based in the US, focusing on providing value to its customers through technology alignment and optimization. The company is currently seeking an experienced End User Support Technician to join their Dallas, TX team.About the Role
This support position requires strong teamwork, communication, and a passion for working directly with end users. The technician will work with cross-functional teams at an onsite customer facility in a VIP heavy environment, emphasizing professionalism, competence, and timely responsiveness.Job Responsibilities
  • Provide direct End-User Computing support for users across all offices and remote sites.
  • Deliver outstanding customer support to End Users on all information systems used.
  • Perform Request, Incident, Change, and Problem Management processes within Service Level expectations.
  • Maintain a general understanding of corporate structure and awareness of business workflow in each department.
  • Proactively communicate and deliver support at exceptional levels for VIP users.
Required Skills and Qualifications
  • 5 years of direct customer IT support experience.
  • Ability to adapt to new technology introduced into the environment.
  • Cisco phone experience.
  • Basic audio/visual experience.
  • Basic Active Directory experience.
  • Strong technical skills, effective communication, and responsiveness to customer needs.
  • Ability to read, analyze, and interpret general business periodicals and professional journals.
  • Ability to write reports, business correspondence, and procedure manuals.
Benefits and Requirements
  • Competitive salary: $65,000 - $80,000 per year.
  • Performance-based bonuses.
  • 401K plan.
  • Health, dental, and vision insurance coverage.
  • Paid holidays and time off.
  • Must be flexible to occasionally work from other offices located in Dallas, Alliance, and Plano.
  • Professional office attire required.
  • On-call support flexibility.
About GuideIT
Headquartered in Plano, Texas, GuideIT provides services designed to align technology with business outcomes, maximize value through cost management, and allow rapid response to change. The company values high integrity and a team environment centered on mutual trust and respect.

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