Event Operations Supervisor
2 weeks ago
Become an integral part of our esteemed Banquets/Events team as an Event Operations Supervisor at Hyatt Hotels. This role not only places you within a prestigious organization but also allows you to contribute to a company recognized for its exceptional workplace culture.
We Provide Outstanding Benefits:
- Complimentary room nights and discounted rates for friends and family.
- Comprehensive Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment.
- Paid time off and holiday compensation for both Full-Time and Part-Time team members.
- Paid Family Bonding Time and Adoption Support.
- 401K plan with company matching.
- Exceptional dining facilities for colleagues in the region.
The Event Operations Supervisor plays a pivotal role in the hospitality sector, focusing on the management and execution of banquet events at hotels, resorts, or event venues. This position entails ensuring the flawless delivery of banquets, conferences, weddings, and various special occasions.
The Event Operations Supervisor is expected to embody the Core Values of Hyatt Hotels, which include:
- Empathy
- Experimentation
- Inclusion
- Integrity
- Respect
- Wellbeing
In this role, you will collaborate with event coordinators, culinary teams, and service personnel to ensure the smooth operation of events from setup through to service and breakdown. You will lead a team of banquet servers, delegate responsibilities, and uphold high service standards. Additionally, you will address guest inquiries, resolve any challenges that arise during events, and ensure that all elements of the event, including food and beverage service, align with established standards and timelines.
Key Responsibilities:
- Manage all facets of banquet events, including setup, service, and breakdown, ensuring efficiency and effectiveness.
- Supervise and guide a team of banquet servers and support staff, ensuring they deliver exceptional service.
- Serve as the liaison between event planners, culinary teams, and service staff to facilitate communication and event success.
- Provide outstanding customer service to event participants, addressing inquiries and managing any special requests or issues.
- Ensure that all aspects of the event, such as food presentation, table arrangements, and overall atmosphere, meet or exceed established standards.
- Maintain a strict schedule to ensure events proceed as planned, including timely serving of courses and any scheduled activities or speeches.
- Oversee the inventory of banquet supplies, including tableware, linens, and other event-related materials, and request replenishments as necessary.
- Ensure adherence to health and safety regulations, including food safety protocols, and take necessary precautions to prevent accidents during events.
Accountability: The individual in this role is responsible for all assigned duties and any additional tasks as directed by their supervisor.
Qualifications:
- High school diploma or GED required.
- A Bachelor's degree in hospitality or a related field is preferred but not mandatory.
- Experience in hospitality and supervisory roles.
- Familiarity with event planning.
Job Requirements:
- Authorization to work in the United States is mandatory.
- Strong oral and written communication skills are essential.
- Proficiency in project and time management is required.
- Consistent punctuality and reliability to ensure timely event execution.
- Attention to detail is crucial.
- Ability to adapt in a dynamic and fast-paced environment.
- Capability to lift 20 pounds or more.
Working Conditions:
While performing the duties of this position, the individual is regularly required to walk, stand, and sit. The role involves frequent use of hands and arms to reach, carry, and lift items. Interaction with guests, event planners, and other staff is expected. The individual may encounter moderate to high noise levels and temperature variations. This position may require working irregular hours based on event schedules, including weekends, holidays, and late-night shifts.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions successfully. This job description does not imply that these are the only duties to be performed by the individual in this role; they may be required to follow other instructions and perform additional work-related tasks as requested by their supervisor.
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