Hotel Guest Experience Specialist
1 week ago
At Hampton Inn Baltimore Glen Burnie, we're seeking a Hotel Guest Experience Specialist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and addressing any guest concerns in a prompt and courteous manner.
Responsibilities:
- Ensure all guests receive a friendly, efficient, and error-free check-in and check-out experience.
- Handle continuous requests in a fast-paced environment by coordinating with other departments to meet guest needs.
- Answer questions regarding the local area and facilities, providing directions and resources to enhance the guest experience.
- Demonstrate proper phone etiquette, including transferring calls, taking messages, and making reservations.
- Follow proper cash handling procedures and post and reconcile charges applied to guest receipts.
- Support the goals of the hotel through teamwork and collaboration with all departments.
Requirements:
- Previous customer service experience in a fast-paced environment is ideal.
- Strong verbal and written communication skills are essential.
- Ability to read, write, type, and use basic technology is required.
- Must be able to stand for an entire shift and lift at least 25 pounds.
- Availability to work evenings, weekends, and holidays is necessary.
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