Hotel Guest Experience Specialist

1 week ago


Glen Burnie, Maryland, United States Hampton Inn Baltimore Glen Burnie Full time
Hotel Guest Experience Specialist

At Hampton Inn Baltimore Glen Burnie, we're seeking a Hotel Guest Experience Specialist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and addressing any guest concerns in a prompt and courteous manner.

Responsibilities:

  • Ensure all guests receive a friendly, efficient, and error-free check-in and check-out experience.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments to meet guest needs.
  • Answer questions regarding the local area and facilities, providing directions and resources to enhance the guest experience.
  • Demonstrate proper phone etiquette, including transferring calls, taking messages, and making reservations.
  • Follow proper cash handling procedures and post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.

Requirements:

  • Previous customer service experience in a fast-paced environment is ideal.
  • Strong verbal and written communication skills are essential.
  • Ability to read, write, type, and use basic technology is required.
  • Must be able to stand for an entire shift and lift at least 25 pounds.
  • Availability to work evenings, weekends, and holidays is necessary.


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