Patient Access Director San Bernardino CA
13 hours ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.
Key Responsibilities:
- Lead and direct the work of patient access leaders and staff within designated performance standards and metrics.
- Motivate staff to achieve the highest levels of customer satisfaction and meet organization goals for customer service and financial performance.
- Develop and implement processes and initiatives to improve Revenue Cycle performance in assigned areas.
- Collaborate with client executives, interdepartmental teams, and stakeholders to achieve strategic objectives and continuous improvement.
- Develop and roll-out related policies, procedures, strategy, communications, and other management components.
- Participate in team level Quality Assurance, Patient Satisfaction, Employee Engagement and Process Improvement activities.
- Lead by example, promoting teamwork and operational relationships by fostering a positive, transparent and focused working environment.
- Maintain and demonstrate expert knowledge of Patient Access processes and best practices.
- Develop associate loyalty and retention through effective associate engagement, inclusion and participation.
- Establish, implement and evaluate on-going performance improvement programs.
- Provide staff training and mentoring to promote growth and development of assigned resources.
- Financial and personnel management of assigned areas.
- Educate client executives, leaders, physicians, and organizational associates regarding assigned Patient Access requirements, success, and areas for improvement.
- Prepare required reports using statistically sound information.
Requirements:
- 4+ years of experience working as a Patient Access Manager or Director in an acute hospital setting.
- 5+ years of supervisory or leadership experience within Revenue Cycle environment.
- Proficiency with Microsoft Excel, Word, PowerPoint.
Preferred Qualifications:
- Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM).
- 7+ years of healthcare industry and revenue cycle experience.
- Experience leading or participating in large Patient Access-related IT implementations.
- Experience with major Patient Access technologies currently in use.
- Excellent organizational skills and leadership abilities.
About Optum:
At Optum, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Equal Employment Opportunity:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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