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Patient Access Director San Bernardino CA
2 months ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Key Responsibilities- Leadership and Direction: Effectively lead and direct the work of patient access leaders and staff within the parameters of designated performance standards and metrics.
- Customer Satisfaction: Motivate staff to achieve the highest levels of customer satisfaction and meet the organization goals for customer service and financial performance.
- Strategic Objectives: Have extensive responsibility for client executive satisfaction, interdepartmental collaboration, strategic objectives and continuous improvement.
- Process Development: Provide department and client level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas.
- Issue Resolution: Demonstrate excellent customer services skills by facilitating communication between client leadership, patients, supporting teams, and payors.
- Technology Integration: Develop, deploy, and improve the Optum Global Operations Model, The Optum Performance System (TOPS), and other major organizational initiatives.
- Financial Management: Oversight of reoccurring monthly and adhoc meetings to inter/intra-departmentally coordinate Patient Access activities.
- Policy Development: Development and roll-out of related policies/procedures, strategy, communications, and other management components in coordination with senior internal and external leadership.
- Quality Assurance: Effectively participates in team level Quality Assurance, Patient Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes.
- Leadership by Example: Leads by example: promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results.
- Expert Knowledge: Maintains and demonstrates expert knowledge of the application of Patient Access processes and best practices; drives the integration of OptumInsight Provider Patient Access related business objectives within the client environment.
- Human Resource Management: Serves in a leadership role and promotes positive Human Resource Management skills: interviews, selects and is accountable for the on-going development and evaluation of individuals within the area of responsibility.
- Associate Development: Develops associate loyalty and retention through effective associate engagement, inclusion and participation; Proactively solicits, listens to and addresses associate suggestions; Promotes a professional environment that recognizes and respects diversity.
- Financial and Personnel Management: Financial and personnel management of assigned areas.
- Client Education: Educates client executives, leaders, physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements, success, and areas for improvement.
- Reporting: Prepares required reports using statistically sound information, displaying content in easily understandable format; Escalates to the senior leadership any unfavorable trends.
- Experience: 4+ years of experience working as a Patient Access Manager or Director in an acute hospital setting.
- Leadership Experience: 5+ years of supervisory or leadership experience within Revenue Cycle environment.
- Technical Skills: Proficiency with Microsoft Excel, Word, PowerPoint.
